You may return your purchase from luchianovisconti.com within 14 days. In the case of more than one product purchased in one order and delivered separately, time will be calculated from the day of receipt of the last product in your order.
Currently, orders cannot be exchanged online. A new order can be placed through luchianovisconti.com at any time.
The products must be returned in perfect, unworn condition, in their original packaging, complete with accessories, label, a copy of the packing slip and in its original shipping container (or one of equivalent durability), tags and seals, where present, still attached to the products.
Luchiano Visconti will not accept returns for Products considered “Final Sale” by Luchiano Visconti, nor will Luchiano Visconti issue any credit towards the return of products marked considered Final Sale. Please note that all swimwear, as well as any products discounted by Fifty Percent (50%) or more, are considered Final Sale at the time of order and are not eligible for returns or exchanges.
Masks are ineligible to be returned.
Luchiano Visconti reserves the right to refuse returns communicated and/or shipped late and items that are not in the same condition in which they were received, at Luchiano Visconti’s sole discretion.
You may return the goods using the free prepaid return label received with the Products using the procedure described below:
Returning with prepaid label (US only)
1. Follow the procedure to complete the Returns/Exchange Form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
2. Affix the prepaid shipping label included in your order to your package.
3. Visit www.fedex.com or call 1800-463-3339 to arrange a collection. Please have your Returns Label ready in order to provide information. Alternatively, you can drop off your return package at any FedEx store or FedEx pickup center.
4. Keep the top portion of the label for your records and tracking.
5. You will receive an e-mail once your return/refund has been processed. Please allow 7-10 business days from the time we receive your return for it to be processed.
Important: We do not accept liability for goods returned using any method other than our collection service. *Free prepaid returns are only available in the United States, excluding Alaska, Hawaii, Puerto Rico and U.S. Territories.
Goods should not be returned via FedEx Drop Box as this is not a supported return method. Return shipping charges are your sole responsibility if you choose to use any other carrier. Luchiano Visconti will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the carrier.
On receipt of a return and upon verifying its integrity, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 10-14 working days. Working days are Monday to Friday excluding US public holidays.
Refunds will be credited to the original purchaser’s method of payment. If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency, exchange rates the amount refunded may be higher or lower than the original price paid.
Please return your order to us within 14 days of delivery for a refund using the return service, ensuring that the return conditions are met.