Getting in touch with us
How do I reach luchianovisconti.com customer service?
You can contact us at firstname.lastname@example.org by email, or (516) 877-2559 by phone, during our standard business hours Monday through Friday between 9:00 a.m. – 5:00 p.m. EST.
Please include your telephone number or email, so that we may contact you if necessary. Please also include your order confirmation number if you have one.
How do I use the chat function on your website?
You can use the chat function to chat with a bot to check your order status 24 hours a day, 7 days a week.
You can also type a questions or message that will be sent to an employee.
Please note that the chat function on our website is not monitored 24/7 and that there may be a delay in response, particularly on the weekends. That being said, we will always try to get back to you in a timely manner. If it is an urgent matter, please send an email to email@example.com.
Placing an Order/Shipping/Returns
How are shipping costs calculated?
We primarily use UPS to ship our items. We get charged by the weight and box dimensions, so we charge you by the same measures as well. Shipping weight includes the weight of your items and the weight of the empty box and packing materials.
We add a small flat fee (<$5 per order) to account for having to purchase boxes, tape, bubble wrap, plastics, cards and to pay our employees who pick and pack.
Luchiano Visconti does not make a profit on shipping costs. Sometimes we take a loss on shipping materials if our fee does not cover unexpected weight that requires a bigger box, more padding etc.
Shipping may be higher the further away you are located from our New York warehouse. Shipping for international orders will be particularly higher due customs fees. Please see the chart below to determine how long it will take your package to get to you. The longer it takes, the more it will cost.
Shipping prices can fluctuate regularly due to the price of gas and labor and various economic challenges (COVID-19, gas shortages, labor shortages).
Luchiano Visconti wants your product to get there safely and in a timely manner while being able to maintain our business in an ethical manner. We are not Amazon and don't have our own shipping company.
If you have concerns about the cost of shipping your items, please contact firstname.lastname@example.org
How do I know that my online order has been processed/shipped?
After your order has been placed, you will receive an auto-generated Order Confirmation email from luchianovisconti.com outlining the details of your order. Following shipment, you will also receive an auto-generated Shipping Confirmation email, with your tracking information.
What should I do if I didn’t receive part/all of my luchianovisconti.com order?
How do I view my wishlist?
On the bottom right of your screen, you should see a red box with a heart icon. Click the red box to view your wishlist.
How do I view my rewards?
On the bottom right of your screen, you should see a red box with a shopping bag and a heart. Click the red box to view your rewards. In order to receive and use your rewards, you must have an account or sign-up for an account. You may be prompted to log-in or create an account.
How do I get rewards points?
You can get rewards points several different ways. Place an order, share us on Facebook or celebrate a birthday are a few of those ways. View the rewards panel for more.
How can I leave a review on a product?
Find the item listing, and under the product description there is a spot for customer reviews. Click 'write a review' and fill out your name and email, then write your review.
What sizes do you carry?