FAQ

How do I reach luchianovisconti.com customer service?

You can contact us at sheba@luchianovisconti.com by email, or (516) 877-2559 by phone, during our standard business hours Monday through Friday between 9:00 a.m. – 5:00 p.m. EST. 

Please include your telephone number or email, so that we may contact you if necessary. Please also include your order confirmation number if you have one.

How do I know that my online order has been processed/shipped?

After your order has been placed, you will receive an auto-generated Order Confirmation email from luchianovisconti.com outlining the details of your order.  Following shipment, you will also receive an auto-generated Shipping Confirmation email, with your tracking information.

What should I do if I didn’t receive part/all of my luchianovisconti.com order?

Please check your email (including your junk folder) for any notification from us regarding a possible issue relating to your online order (ie:  out of stock merchandise, merchandise substitutions, payment method security flags, etc.). 

If you haven’t heard from us, then please contact us by email at sheba@luchianovisconti.com and include your telephone number with your inquiry, so that we may reach you during our standard business hours (Monday through Friday between 9:00 a.m. – 5:00 p.m. EST).

What payment methods do you accept? 

Luchianovisconti.com accepts payments by all major credit and debit cards (Visa, MasterCard, American Express, Discover & JCB), as well as PayPal.

Do you ship internationally? 

Yes. We currently ship to the following countries and are working on adding more. As of Nov 2020, we ship to: United States, Canada, Puerto Rico, Bahamas, Barbados, Belize, Bermuda, Brunei Darussalam, Canada, Cayman Island, Dominican Republic, Jamaica, Lebanon, Mexico, Nigeria, Panama, Paraguay, Saint Kitts and Nevis, and Thailand. 

What sizes do you carry?

We typically have sizes Small – XXL, as well as extended sizes from 2XL-6XL. We also offer Big and Tall sizing in sizes LT-6XLT, and XLB-6XLB. We have a limited selection of boy's sizing. Unfortunately, not every style is offered in every size, but most styles have a wide range available. 

How do I view my wishlist?

On the bottom right of your screen, you should see a red box with a heart icon. Click the red box to view your wishlist. 

How do I view my rewards?

On the bottom left of your screen, you should see a red box with a shopping bag and a heart. Click the red box to view your rewards. In order to receive and use your rewards, you must have an account or sign-up for an account. You may be prompted to log-in or create an account. 

How do I get rewards points?

You can get rewards points several different ways. Place an order, share us on Facebook or celebrate a birthday are a few of those ways. View the rewards panel for more.

How can I leave a review on a product? 

Find the item listing, and under the product description there is a spot for customer reviews. Click 'write a review' and fill out your name and email, then write your review.

I want to try on Luchiano Visconti before I make a purchase. How do I do that? 

Send us an email to sheba@luchianovisconti.com and we will direct you to one of our retailers.